LEGAL UPDATE
Billing Problems
So you order flowers online for a friend’s
birthday, pay for them on your credit card, and
feel great about it until you find out that the
flowers never arrived. And then you’re billed
for the non-existent flowers. What can you do:
Simple: dispute the billing error by writing to
the credit card issuer, and withhold payment for
the disputed amount while the billing error is
resolved.
What if you order an item online, and then receive
a message saying that it cannot be shipped for
another six weeks? The law says that if a merchant
cannot ship an item to you by the promised date,
then if must give you a revised shipping date and
a chance to cancel the order.
Losing a Credit Card
If you lose a credit card, you need to report
he loss to your bank as quickly as possible. If
you report the loss before you credit card is used,
the Fair Credit Billing Act says the card issuer
cannot hold you responsible for any unauthorized
charges. If a thief uses your cards before you
report them missing (this principle applies to
most cases of identity theft), the most you will
owe for unauthorized charges is $50 per card.
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